Less Alarming Alerts by Robert Treat

Presented at O'Reilly Velocity Europe 2013

At OmniTI, we’re often forced to walk into the middle of an existing infrastructure that is already set on fire. The only thing worse than having no alerts in that situation is having hundreds of alerts screaming at you constantly. Over the years we’ve had to come up with a way to help keep our operations team sane while also providing business value, and most importantly giving comfort to the folks that have brought us in. The methods that we’ve developed can be used by any operations team to help bring sanity back to their world, and end the cycle of “pager fatigue”.